At Malvan Style, we strive to provide the best quality products and customer service. Please read our cancellation and refund policy carefully before making a purchase.

1. Order Cancellation Policy

• Before Dispatch: Orders can be canceled within 24 hours of placing them. Please contact our customer support at [hello@malvanstyle.com] or call our helpline to request cancellation.

• After Dispatch: Once an order has been shipped, it cannot be canceled. However, if you no longer wish to receive the order, you may refuse delivery upon arrival.

• Custom or Bulk Orders: Orders placed for bulk purchases or customized products cannot be canceled once confirmed.

2. Refund Policy

Since our products are perishable and food-based, we do not offer refunds. However, if you receive a damaged, defective, or incorrect product, we will replace the item or provide a store credit under the following conditions:

• Damaged or Incorrect Product: If the received product is damaged, defective, or different from what was ordered, you must notify us within 48 hours of delivery with relevant photos and order details.

• Verification Process: Once your request is verified, we will initiate a replacement or issue a store credit equivalent to the product value.

• No Refunds for Personal Preferences: We do not accept refund requests for taste preferences, change of mind, or incorrect orders placed by the customer.

3. How to Request a Replacement

To report an issue with your order, please follow these steps:

1. Email us at [hello@malvanstyle.com] with your order number, description of the issue, and clear photos of the product and packaging.

2. Our team will review your request within 2-3 business days and notify you of the next steps.

3. If approved, a replacement will be dispatched or a store credit will be issued.

4. Non-Eligible Cases for Refunds or Replacements

• Requests made after 48 hours of delivery.

• Opened or used products that are not damaged.

• Minor variations in color, texture, or taste due to natural ingredients.

• Products purchased from third-party retailers (only direct purchases from our website are covered).

5. Contact Us

For any cancellation or refund-related queries, please reach out to us at [hello@malvanstyle.com] or call our customer care team during business hours.

Effective Date: [24/03/2025]

We appreciate your understanding and support in ensuring a smooth and transparent shopping experience.